For the 'Get Password' feature to work, your email address must be the one with which you are enrolled with Audio Masterclass; it must be active; you must have access to it; it must not be over-quota in gigabytes or megabytes; it must not be over-quota in the number of messages; your spam filter must accept messages from enrollments@audiomasterclass.com; you must if necessary check your junk or spam folder.